On Making Deliveries / by Muhammad Amir Ayub

When doing sales, personally, getting the deliveries right is among the most frustrating aspects. 

In the past, people would simply depend on the address given and then have to look at a map to find that road and house manually, which is laborious. If you don't know the area, you're just screwed.

Probably not easy.

Probably not easy.

With the advent of smartphones, people could then look it up though their map apps, which made things easier in some ways. But it wasn't always perfect. Some dumb apps (I'm looking at you Apple Maps) tends to have a hard time with abbreviations (think Jalan versus Jln) or slight misspellings and it tends to wrongly label the road maps.

With the chat apps, now everyone is sending their location, which helps a lot by sending the area. Note the specific term used. It's less useful if you're sending just your location when you're living in a neighborhood, and even so if you're living in a high-rise; how the hell would I know which unit you are in? And many are not patient when sending their location, not letting their geolocation enough time to get the location as accurate as possible. There's a big difference between a 32 m and 8 m radius.

So when giving me your location, preferably give me both your location and exact address. If not, just give me your address, which will usually do under most conditions. Telling me just the location is usually useless, unless if you're going to wait near the roadside and not have me (or anyone) look for your exact house. That, and your phone number.